efunnow Refund Policy
1. Eligible Refund Scenarios
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No activation code/gift card received after payment, verified as a system error by customer service.
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Invalid activation code confirmed as a product issue (official invalidation proof required).
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Product mismatch due to Platform errors (e.g., wrong version).
2. Non-Refundable Scenarios
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Activation code successfully used or linked to a personal account.
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Issues due to user error (e.g., incorrect purchase, ignorance of rules, account bans by third parties).
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Claims made more than 7 days after delivery (exceptions require valid proof).
3. Refund Process
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Contact customer service ([email/phone]) with your order number, issue description, and relevant evidence (e.g., screenshot of invalid code).
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Customer service will verify within 2 business days. Approved refunds will be processed within 3–7 business days to your original payment account (processing times may vary by payment provider).
